[HCM] Công ty Shopee tuyển dụng việc làm các vị trí User Researcher, Fraud Associate

[HCM] Công ty Shopee tuyển dụng việc làm các vị trí User Researcher, Fraud Associate

Tuyển dụng việc làm lương cao cho người có kinh nghiệm muốn tìm việc nhanh

TUYỂN DỤNG CÁC VỊ TRÍ

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Tuyển dụng việc làm vị trí User Researcher

Nơi làm việc: việc làm tại HCM

Mức lương: Thương lượng

Số lượng cần tuyển: 1 người

Mô Tả Công Việc

- Design, conduct and analyses.

- Qualitative studies such as field observations, interviews, usability tests and customer feedback for existing and future products.

- Quantitative studies such as surveys to evaluate impact of product changes.

- Study competitor platforms and market trends to identify opportunities.

- Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g. Product, Design, Operations, Business Development) to drive improvements in customer experience.

Yêu Cầu Công Việc

Background:

- Bachelor’s degree, preferably in Human-Computer Interaction, Statistics, Psychology, Computer Science or a related field.

- At least 2 – 3 years of experience conducting user research (e.g. interviews, usability tests, field observations, surveys).

- Strong communication skills in English and Vietnamese (verbal and written).

- Ability to analyze and synthesize data from both quantitative and qualitative sources.

- Critical thinking and problem-solving skills.

- Self-starter with strong sense of curiosity.

- Good team player with positive attitude and strong sense of integrity and responsibility.

Benefits:

- Salary: negotiable, competitively depending on skills and experience

- Meal allowance, snacks and drink, regular trainings, annual company retreat, bonus on public holiday and special occasion.

Recruitment Process:

- 1st Round: Screen CV and interview invitation by HR.

- 2nd Round: 1st Interview with HR.

- 3rd Round: 2nd Interview with Line Manager.

- 4th Round: 3rd Interview with Head of Department.

- Only short list candidate will be contacted after interview. If you don’t hear from us two weeks after the interview, it shall be considered that, we have selected other candidates who better match our requirements for this position. We will retain your details in our database and will contact you should any future opportunities arise.

Yêu Cầu Hồ Sơ

- Ưu tiên hồ sơ nộp tại đây: https://iconicjob.vn/viec-lam/User-Researcher-106347

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Tuyển dụng việc làm vị trí Fraud Associate

Nơi làm việc: việc làm tại HCM

Mức lương: Thương lượng

Số lượng cần tuyển: 1 người

Mô Tả Công Việc :

- Monitor real time queues and identify high risk transactions within the business portfolio.

- Verified transactions with different mode of payments such as (COD, Credit cards, etc...).

- Ensure confidentiality of all information collected during investigation.

- Identify fraudulent transactions and cancel them from further processing.

- Interact with banks and customers to validate information and to confirm or cancel authorizations.

- Reviewed, investigated and resolved irregular transactions reported by end users.

- Initiate Refund reversal to the account of the customer.

- Brain storming with team leader to solve transaction related issue and improve payment process.

- Assisting team leader in other tasks assigned.

Yêu Cầu Công Việc

- Preferred background in business administration/ finance/ banking/ accounting.

- Have knowledge/ experience in payments & banking, transactions & order processing, accounting, risk management.

- Good at communication, negotiation and problem solving.

- Work independently and proactively take on new responsibilities where most needed.

- Good at data analysis skills and Microsoft Excel.

- Humble and willing to learn every day.

Benefits:

- Salary: negotiable, competitively depending on skills and experience

- Meal allowance, snacks and drink, regular trainings, annual company retreat, bonus on public holiday and special occasion.

Recruitment Process:

- 1st Round: Screen CV and interview invitation by HR.

- 2nd Round: 1st Interview with HR.

- 3rd Round: 2nd Interview with Line Manager.

- 4th Round: 3rd Interview with Head of Department.

- Only short list candidate will be contacted after interview. If you don’t hear from us two weeks after the interview, it shall be considered that, we have selected other candidates who better match our requirements for this position. We will retain your details in our database and will contact you should any future opportunities arise.

Yêu Cầu Hồ Sơ

- Ưu tiên hồ sơ nộp tại đây: https://iconicjob.vn/viec-lam/Fraud-Associate-106348

Sinh viên ngày nay rất năng động nên chắc chắn sẽ không khó để tìm cho mình một công việc làm thêm. Tìm kiếm trên các trang web có đăng tin tuyển dụng như https://iconicjob.vn/ , Ybox… là cách dễ nhất để bạn có được công việc. Ngoài ra, bạn có thể tham khảo, hỏi bạn bè hay người thân về những địa điểm đang tuyển dụng. Đây cũng là một cách hay và tiết kiệm thời gian mà bạn có thể thực hiện đó !